Caredura wellness products private limited (“Caredura,” “we,” “us,” or “our”) respects the privacy of individuals who use our website, applications, products, and services. This Privacy Policy explains how we collect, use, process, store, share, and protect personal information, including information that may be received through Meta Platforms and related services.
1. Information We Collect
Depending on how you interact with our services, we may collect information such as:
- Name and contact information, including email address and telephone number
- Information voluntarily submitted through forms, enquiries, registrations, or customer-support interactions
- Order, transaction, and service-related information
- Device, browser, cookie, and website usage information
- Information received through Meta Platforms where a user has authorized our app or interacted with our services through Facebook, Instagram, or other Meta services
- Other information necessary to provide the service or functionality requested by the user
We limit the collection of personal information to information reasonably necessary to provide and improve our services and operate our business.
2. Information Received Through Meta Platforms
Where our application uses Meta Platform products, APIs, Facebook Login, Instagram services, Page functionality, lead-generation functionality, or other Meta integrations, we may receive information from Meta in accordance with the permissions granted to our application and the user's interaction with the applicable Meta service.
Depending on the functionality being used, this information may include basic account or profile information, identifiers, contact or lead information, Page-related information, or other information expressly permitted through the applicable Meta Platform functionality.
We only request access to Meta permissions and Platform Data that are necessary for the legitimate functionality provided by our application.
We do not use Meta Platform Data for purposes that are inconsistent with the functionality disclosed to users or with applicable Meta Platform Terms and Developer Policies.
3. How We Use Personal Information
We may use personal information to:
- Provide services or functionality requested by users
- Process enquiries, requests, orders, and transactions
- Provide customer support
- Communicate information related to our products and services where permitted
- Operate, maintain, secure, and improve our website and applications
- Integrate our services with Meta Platforms where authorized
- Prevent fraud, misuse, security incidents, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Information received through Meta Platforms is used only for purposes related to the functionality for which the relevant permission or access was granted.
4. Sharing of Personal Information
We do not sell personal information or Meta Platform Data.
Personal information may be shared with service providers, processors, agents, affiliates, or technology partners where reasonably necessary to operate our services, process transactions, provide customer support, maintain infrastructure, or perform other services on our behalf.
Any service provider that processes personal information on our behalf is expected to use the information only for the services it has been engaged to provide and to maintain appropriate confidentiality and security protections.
We may also disclose information where required by applicable law, regulation, legal process, or lawful government request, or where reasonably necessary to protect our rights, users, property, or services.
5. Meta Platform Data
Where we receive data through Meta Platforms, we process such data in accordance with applicable Meta Platform Terms and Developer Policies.
We:
- Request only permissions and data necessary for the functionality of our application.
- Use Platform Data only for disclosed and permitted purposes.
- Do not sell Platform Data.
- Do not use Platform Data for unauthorized purposes.
- Restrict access to Platform Data to authorized personnel or service providers where access is necessary.
- Take reasonable measures to protect Platform Data against unauthorized access, disclosure, alteration, or loss.
- Delete or cease processing Platform Data when it is no longer required for the permitted purpose, subject to applicable legal obligations.
If access to particular Meta Platform Data or permissions is no longer required for our application's functionality, we may remove that access and delete associated data where required.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, meet legitimate business requirements, resolve disputes, enforce agreements, and comply with applicable legal obligations.
When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
7. Data Deletion Requests
Users may request deletion of personal information associated with our services.
To request deletion, please contact:
Email: support@caredurastore.com
Please include sufficient information for us to identify the relevant account or interaction and process the request.
Where the deletion request relates to information received through Facebook, Instagram, or another Meta Platform integration, we will process the request in accordance with applicable requirements and delete the relevant information unless retention is required by law or another legitimate legal obligation.
Users may also remove permissions granted to applications through the settings provided by the applicable Meta service.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Access to confidential customer information and Platform Data is restricted to personnel or service providers who require access for legitimate business purposes.
Employees and authorized personnel are required to safeguard confidential information and comply with applicable confidentiality and information-security requirements.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and provide a more convenient experience.
Cookies are small files or identifiers stored through a user's browser or device.
Users can manage or disable cookies through their browser settings. Disabling certain cookies may affect the operation of some website features.
Where third-party technologies are used, those providers may process information in accordance with their respective privacy policies and applicable law.
10. User Choices and Rights
Subject to applicable law, users may contact us to:
- Request access to personal information we maintain about them
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Raise questions or concerns about how their information is processed
Requests can be submitted using the contact information provided below.
11. Children's Privacy
Our services are not intentionally designed to collect personal information from children except where a particular service expressly provides otherwise and appropriate consent or authorization is obtained as required by applicable law.
If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take appropriate steps to address the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal requirements, or privacy practices.
Any updated version will be published on our website with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:
Caredura wellness products private limited
Email: support@caredurastore.com
Phone: +91 866 765 3268
WhatsApp: +91 866 765 3268